The availability of the network corresponds to the availability of the internet connection of the provider. While the stipulated service time an availability of 99,8% in annual mean is guaranteed (as far as no other arrangement was made).
The MTTR („Mean time to repair“) refers to the time the provider needs to change defective with functional hardware. While the stipulated service time the replacement of defective hardware within 4 hours is guaranteed.
Xparo provides the services specified above with own responsibility for all offered hosting packages.
These include the ongoing installation of updates, service packs and hot fixes for the applied Microsoft operating systems. This also applies for applications installed on the server, like Microsoft Office, Sharepointservices or SQL-Server. To maintain the stability of the system at a high level, certified administrators check the protocols of the web- und database-servers weekly. Thus errors will be prevented preemptively and occured problems will be analysed and resolved quickly.
Our administrators assist you by telephone from Monday to Friday 9am to 5pm to support you on technical problems.
All servers supervised by Xparo are constantly monitored on availability and status. Through this kind of monitoring the reaction- and clearing-times will be vastly reduced.
The monitoring of the devices is carried out via the software Nagios The hosts and services, that are to be controlled, will be installed via configuration files and posted to Nagios. Nagios is able to query and interpret the status of various services (e.g. SSH, FTP, HTTP) as well as sytem parameters like hard disk capacity, memory and CPU load, uptime etc. via diverse modules. Once a service reaches a (adjustable) critical value or isn’t available at all anymore, Nagios alerts the appropriate administrators of Xparo via any channels (e.g. e-Mail, SMS, Pager, IM-Messages, phone...). Optionally these status signals via SMS or e-Mail can also be installed for one or more contact persons at the customer. To get a general overview over the availabilty of your systems, an automized e-Mail-notification concerning the percentaged availability of your systems can be issued monthly if required (SLA-Monitoring).
The Netdiscounter GmbH is responsible for the 2nd-Level-Support.
A good portion of the offered hosting services will be performed by and accounted for the system partner of Xparo, the Netdiscounter GmbH.
The following characteristics are made available to you by our system partner Netdiscounter in own responsibility. Physical security by constructional, operational and technical measures - One-site personal 24 hours, 7 days per week, 365 days in the year
- Access control systems
- Videoüberwachung
- Brandmeldesystem
- Video surveillance
- Fire detection system
- Fire suppression
- Invasion detection system
- Air conditioning
Sicherheit Security and availability of the internal network infrastructure - Segmentation of networks and strict separation of diverse data streams
- Daily back-up of private systems, optional for customer systems
- Application of firewalls
- Safety inspection by in-house instances
- Network supervision by in-house NOC („Network Operation Center“)
- Exclusive use of branded components in the backbone
Availability of the external network connection - Carrier-neutral and three-times redundant IP-connection of the data center
- Three or more Gbit/s overall capacity of the IP-connection
- Redundant fibre optics inlet by diverse providers